There are two categories of people flying into Maui with their pets: There are those here on vacation and those who are moving here permanently. For those coming on vacation, leaving your pet at home for more than a week can be heartbreaking. We have guests from all over the world who come to Maui anywhere from one week to a few months with their pet, once or even several times a year. What a gift for both you and your pet! For those flying to Maui permanently, the process remains the same, and in either situation, make sure to begin the process AT LEAST 3 months in advance to avoid quarantine.
West Maui Animal Clinic is APPROVED by the State of Hawaii Quarantine Division to inspect animals at the Kahului Airport for Direct Release to the owner. Read some our client testimonials HERE!
Q: What are the benefits of flying directly to Maui vs. flying to the Inspection Station on Oahu?
*Time: Not only do you fly directly into Maui and save flight time, but you save the time of having to leave the airplane, wait at the inspection station, then having to go back through security at the airport. It also saves your pet the flight time and let's them out of their carrier hours earlier. What has also happened to me in the past, (and numerous others), was that my flight was delayed and I could not make it to the Honolulu Inspection Station before they closed at 4:00pm. I ended up having to spend the night at the airport in Honolulu until they opened the next day. My poor pooch was kept overnight in a quarantine boarding area. Now THAT was a waste of time and money. I had to book a whole new flight for us both in to Maui. Our Maui Direct Release staff is available to inspect your pet at the airport 24/7, eliminating the risk of flight delays and cancellations.
*Assistance: "Press option 1, then 6, then 2, then wait on hold to speak with a representative". If you've heard this, then you know that the state is very busy and sometimes it is hard to get your questions answered in a timely and effective manner. We have one number that puts you in direct contact with one of our three Direct Release staff members, and we are also conveniently available via email. With our personalized service, we will essentially hold your hand throughout the process and will even mail you the required documents to save you the effort. Leave it to the experts to show you the way.
*Money: Stopping in Honolulu is an extra flight. If your flight is delayed past 4pm, you will be spending the night in Honolulu and have to book a different flight for you and your pet to Maui.
*Avoiding Quarantine: If you want to avoid quarantine, start your direct release process AT LEAST 120 days in advance to insure you get your pet fully vaccinated and submit all the necessary documents in time. Pets need quarantined in an approved quarantine facility for 120 days if you do not start the process early enough.
Q: What do I need to do to qualify my pet for the Direct Release Program?
A checklist is available either by calling Kelly or Brian at 808.446.1521 7 days a week from 8am to 10pm Hawaii time or by downloading the information from the State Quarantine website.
Q: What do I need to do once my plane lands?
If your pet flies with you in the passenger cabin, we will meet you and your pet at the gate and help you complete the required direct release paperwork. Otherwise, if your pet is kept in the cargo area, the airplane is responsible for transporting your pet to the Airport Animal Quarantine Holding Facility. We will meet you there at a pre-arranged time and help you complete the required paperwork.
Q: How long does it take to process my pet for direct release?
Processing times vary, depending on how long it takes your airline to deliver your pet to the inspection facility and the number of pets arriving for inspection at the same time. Generally, processing time is within an hour from the time the pet is received. However, problems with paperwork may increase processing time.
Q: What are the fees & procedures for direct release?
Fees are dependent on your arrival time. Please contact Kelly or Brian at 808.446.1521 or email email@example.com for a fee schedule.
Please have the following information available.
• airline and flight number
• date and time of arrival
• owner name, phone number & address
• pet information
(name, microchip number, species, breed, sex)